• Serve as the first point of contact for IT support requests via phone, email, ticketing system, and in-person support.
• Provide Tier 1 troubleshooting for common issues related to:
• Windows desktops and laptops
• Basic application support (Microsoft Office, Office 365)
• Password resets, account access, and user permissions
• Printers, peripherals, and basic hardware issues
• Accurately document incidents, requests, and resolutions in the ticketing system.
• Follow established troubleshooting procedures and knowledge base articles.
• Escalate unresolved or complex issues to Tier 2 or higher-level support teams in a timely and well-documented manner.
• Assist with the setup, deployment, and replacement of end-user equipment (PCs, monitors, peripherals).
• Support basic mobile device setup and troubleshooting (iOS and Android) as needed.
• Maintain a professional, courteous, and customer-focused approach always.
• Assist with inventory tracking of IT equipment and supplies.
• Perform other related duties as assigned by management.

• High School diploma or equivalent required
• Associate or bachelor’s degree in information technology or a related field is a plus but not required.

• Excellent problem-solving, communication, and customer service skills.
• Proven experience in IT support, either professionally or through extensive personal experience assisting friends, family, and home networks, with a strong focus on user-centric service.
• Familiarity with PC hardware/software, networking devices, and various IT systems.
• Proficiency with Windows operating systems, Microsoft Office applications, and Office 365.
• Ability to work collaboratively in a team environment and manage time effectively.

• Ability to sit in an office environment for most of each day.
• Ability to stand/walk for extended periods during market events.
• Ability to lift 40 lbs.

• Medical, Dental, Vision, and Pet Insurance
• Life and AD&D Insurance at no cost
• 401(k) with company match
• Paid time off and holidays
• Employee discounts at food outlets onsite, including Starbucks
• Wellness offerings such as flu shot clinics and CPR certification
• Free, covered parking with secure card access
• Access to private events such as trade shows, sample sales, and seminars

• What can you expect? To manage dynamic events and programming within Home, Gift, Lighting and Design trade events that aim to deliver a superior customer experience and increase customer engagement and retention. Some weekend and evening work required during specific events/markets (as needed).
• What do we expect? A creative, yet organized, person with strong communication skills, disciplined attention to detail, and an ability to think strategically and on your feet in a fast-paced environment. This position will demand exceptional organization, fiscal planning, and project management skills. We are looking for someone that enjoys planning as much as they enjoy the party and is ready to go above and beyond to make an impactful event with positive results.
• The bottom line? You are joining a great team of creative minds and fun people that work hard to create exciting and impactful market experiences that help move the business needle.

• Event Planning
  • Own end-to-end event and hospitality planning supporting our home, gift, and lighting industries. Examples include panels and tours, lunch events, welcome hospitality, and keynote speakers
  • Own master events calendar and coordinate with internal teams, exhibitors, and attendees on execution
  • Provide on-site leadership for events, including help with event set-up, execution, and tear-down
  • Place food & beverage orders with service providers
  • Coordinate with internal teams to manage event logistics, parking, badging, security, setup, etc.
  • Negotiate speaking contracts and manage communication, logistics, and travel
  • Organize speaker and seminar presentation needs, including room setup, AV needs, scripts, run of show, etc.
  • Work with legal team on creation of speaker contracts
• Budgeting
  • Manage and maintain event budgets and spreadsheets for each market and the year
  • Check for accuracy on all invoices, properly code invoices, and submit invoices for payment in a timely manner
• Thought leadership
  • Partner with broader marketing team and leasing department to identify topics for market events (e.g. panels)
  • Identify trends and topics, as well as expert speakers on them, for events that appeal to our attendees and exhibitors
• Marketing
  • Identify creative needs and submit creative tickets to secure assets such as headshots and bios for monitors, signage, social media, website, and more
  • Manage events schedule and descriptions on our website and app
  • Some creative, hands-on work for photo-ops, activations, and displays
• Other duties as assigned

• Bachelor’s Degree preferred

• 5+ years of experience in Event Planning, Production, and/or Marketing
• Proficiency in Microsoft Word, Excel, and PowerPoint are a must. Microsoft Teams and Adobe Creative Suite are a plus
• Experience in and proficiency with budget-setting and management
• Experience in Interior Design, Home, and/or Gift industry a plus
• Strong organizational and project management skills, attention to detail
• Excellent written and verbal communication skills
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines

• Office Environment – Must work from the office full time; no remote work
• Market Environment – Lifting, moving, pushing carts, and a significant amount of walking, as well as extended work hours

• Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
• Creative Thinking: Develops insights into problems or creates a work environment that encourages innovative thinking and “outside-the-box” solutions to problems.
• Decisiveness: Assesses risks and takes the appropriate actions needed to achieve work-unit objectives within appropriate time frames.
• Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
• Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
• Industry Awareness: Becomes and remains informed of external trends, interests, and issues with potential impacts on internal organization policies, procedures, operations, positions, and practices.
• Organization: Can marshal resources to get things done; Can orchestrate multiple activities at once to accomplish a goal; Uses resources effectively and efficiently; Arranges information in a useful manner.
• Problem Solving: Recognizes and defines problems; Challenges others to identify alternative solutions and plans to solve those problems.
• Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems, or organization facilities.
• Self-Management: Engages in the effective use of self-assessment and self-management techniques to improve one’s performance proactively and continuously.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
• Time Management: Ability to anticipate needs, discern priorities and effectively use the time available to complete work tasks and activities (in a fast-paced, high-volume environment) that lead to the achievement of expected work objectives.
• Leadership: As much of a leader as they are a doer. Ability to organize and manage a project from beginning to end by working collaboratively with industry partners, both externally and internally.

Overview
Position Overview Territory Account Manager is seeking a dynamic and detail-oriented Market Tradeshow Assistant to provide essential support to our wholesale showrooms, including Anne McGilvray and Blake Rd. showrooms, during the gift market in January 2026 and for future markets. The ideal candidate will demonstrate a strong interest in specialty sales, possess excellent organizational skills, and thrive in a fast-paced, client-focused environment.

Description
Key Responsibilities: • Organize samples, catalogs, and booths to ensure effective and engaging buyer presentations. • Greet and check-in buyers and retail clients during scheduled appointments as well as walk-in visits when available. • Provide support to the Territory Account Manager with order entry, sample pulls, and the preparation of necessary documentation, including new account paperwork. Qualifications: • Availability to work January 6-9, 2026, from 9:00 AM to 5:00 PM each day. • Strong interest or background with wholesale sales. • Prior tradeshow experience • Excellent communication and interpersonal skills. • Ability to multitask and maintain organization under pressure. • Proficiency in the MarketTime platform is considered a plus.
 

• High School Diploma or equivalent.
• Level 3 HVAC Certification or HVAC License.
• Minimum 5 years of related experience.

• EPA Section 608 Certification for handling refrigerant.

• 1-2 years of customer service, security, or military experience.
• Moderate proficiency with computer programs.
• TX Driver’s license with minimal accidents and/or traffic violations. Required
• Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.