• Serve as a liaison of the Dallas Market Center to the Design community in Dallas and beyond
• Work with the broader Marketing team to develop and execute programs to grow designer traffic to Dallas Market Center and our tenants on a daily basis
• Develop relationships with Interior Designers (residential, commercial/contract, hospitality) to build awareness and loyalty to Dallas Market Center. Additionally, build relationships with key Design tenants to support and integrate their outreach efforts into DMC’s broader effort
• Identify strategic differentiators for DMC, trending topics in the design community, potential speakers, and key partners in the design space to be used by the Marketing team to design campaigns and communications
• Work cross-functionally to support execution of programming and events 
• Deliver remarks at meetings, events, and conferences when needed
• Conduct tours of DMC facilities and key tenant showrooms
• Use DMC’s in-house CRM system to track design interactions
• Manage and stay within budget
• Keep track of association membership including dues and sponsorships. Leverage membership of each organization to the benefit of the overall business
• The role will require a mix of in-office and out-of-office field work, including attending after-hours and weekend events

• College degree preferred

• Minimum 5 years of Interior Design experience
• Must be proficient in Microsoft Office: Word, Outlook, PowerPoint, Excel
• Excellent interpersonal, communication, organizational, verbal and written skills

• Office Environment – Ability to sit for majority of work shift
• Market Environment – Ability to stand and walk for extended periods of time

Dallas Market Center is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who’s mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity.
Key Responsibilities:

• Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support
• Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365
• Support switches, wireless access points, and VoIP systems
• Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups
• Monitor and maintain system health, patching, and endpoint protection
• Document configurations, solutions, and troubleshooting processes
• Support event operations and technology readiness during Market events
• Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects
• Provide mentorship and guidance to Tier 1 team members
• Performs other duties as assigned by management

• High School diploma or equivalent required
• Associate’s degree in information technology or related field, or equivalent experience preferred
• 3+ years of experience providing advanced IT support or system administration
• Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365
• Experience with virtualization, backup, and endpoint security tools
• Excellent problem-solving, communication, and customer service skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Certifications such as CompTIA Network+, Security+, or Microsoft 365 Fundamentals preferred

• Hands-on work with enterprise infrastructure in a high-uptime environment
• Exposure to server, networking, and security systems
• Career path into Systems Administration or IT Management

• Serve as the first point of contact for IT support tickets and user requests
• Diagnose and resolve desktop, laptop, printer, and basic network issues
• Support Microsoft 365, Windows 10/11, and standard business applications
• Escalate complex issues to Tier 2 support when necessary
• Track and maintain hardware and software inventory
• Assist with setup and troubleshooting of AV systems, digital signage, and Market event technology
• Support VoIP phones, conference room systems, and other end-user technology
• Promote IT security best practices including MFA and phishing awareness
• Participate in Market event support and special project deployments
• Maintain accurate ticketing and documentation in the IT system

• High school diploma or equivalent required; technical certifications preferred (CompTIA A+, Network+)
• 1–2 years of IT support experience in a business or campus environment
• Working knowledge of Windows, Microsoft 365, and general networking
• Strong communication and customer service skills
• Ability to lift 40 lbs and provide hands-on support across the property

• Onsite, team-based environment with direct user interaction
• Exposure to enterprise IT systems and event operations
• Opportunities for skill growth and certification reimbursement

• What can you expect? To manage dynamic events and programming within Home, Gift, Lighting and Design trade events that aim to deliver a superior customer experience and increase customer engagement and retention. Some weekend and evening work required during specific events/markets (as needed).
• What do we expect? A creative, yet organized, person with strong communication skills, disciplined attention to detail, and an ability to think strategically and on your feet in a fast-paced environment. This position will demand exceptional organization, fiscal planning, and project management skills. We are looking for someone that enjoys planning as much as they enjoy the party and is ready to go above and beyond to make an impactful event with positive results.
• The bottom line? You are joining a great team of creative minds and fun people that work hard to create exciting and impactful market experiences that help move the business needle.

• Event Planning
  • Own end-to-end event and hospitality planning supporting our home, gift, and lighting industries. Examples include panels and tours, lunch events, welcome hospitality, and keynote speakers
  • Own master events calendar and coordinate with internal teams, exhibitors, and attendees on execution
  • Provide on-site leadership for events, including help with event set-up, execution, and tear-down
  • Place food & beverage orders with service providers
  • Coordinate with internal teams to manage event logistics, parking, badging, security, setup, etc.
  • Negotiate speaking contracts and manage communication, logistics, and travel
  • Organize speaker and seminar presentation needs, including room setup, AV needs, scripts, run of show, etc.
  • Work with legal team on creation of speaker contracts
• Budgeting
  • Manage and maintain event budgets and spreadsheets for each market and the year
  • Check for accuracy on all invoices, properly code invoices, and submit invoices for payment in a timely manner
• Thought leadership
  • Partner with broader marketing team and leasing department to identify topics for market events (e.g. panels)
  • Identify trends and topics, as well as expert speakers on them, for events that appeal to our attendees and exhibitors
• Marketing
  • Identify creative needs and submit creative tickets to secure assets such as headshots and bios for monitors, signage, social media, website, and more
  • Manage events schedule and descriptions on our website and app
  • Some creative, hands-on work for photo-ops, activations, and displays
• Other duties as assigned

• Bachelor’s Degree preferred

• 5+ years of experience in Event Planning, Production, and/or Marketing
• Proficiency in Microsoft Word, Excel, and PowerPoint are a must. Microsoft Teams and Adobe Creative Suite are a plus
• Experience in and proficiency with budget-setting and management
• Experience in Interior Design, Home, and/or Gift industry a plus
• Strong organizational and project management skills, attention to detail
• Excellent written and verbal communication skills
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines

• Office Environment – Must work from the office full time; no remote work
• Market Environment – Lifting, moving, pushing carts, and a significant amount of walking, as well as extended work hours

• Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
• Creative Thinking: Develops insights into problems or creates a work environment that encourages innovative thinking and “outside-the-box” solutions to problems.
• Decisiveness: Assesses risks and takes the appropriate actions needed to achieve work-unit objectives within appropriate time frames.
• Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
• Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
• Industry Awareness: Becomes and remains informed of external trends, interests, and issues with potential impacts on internal organization policies, procedures, operations, positions, and practices.
• Organization: Can marshal resources to get things done; Can orchestrate multiple activities at once to accomplish a goal; Uses resources effectively and efficiently; Arranges information in a useful manner.
• Problem Solving: Recognizes and defines problems; Challenges others to identify alternative solutions and plans to solve those problems.
• Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems, or organization facilities.
• Self-Management: Engages in the effective use of self-assessment and self-management techniques to improve one’s performance proactively and continuously.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
• Time Management: Ability to anticipate needs, discern priorities and effectively use the time available to complete work tasks and activities (in a fast-paced, high-volume environment) that lead to the achievement of expected work objectives.
• Leadership: As much of a leader as they are a doer. Ability to organize and manage a project from beginning to end by working collaboratively with industry partners, both externally and internally.

• High School Diploma or equivalent.
• Level 3 HVAC Certification or HVAC License.
• Minimum 5 years of related experience.

• EPA Section 608 Certification for handling refrigerant.

• 1-2 years of customer service, security, or military experience.
• Moderate proficiency with computer programs.
• TX Driver’s license with minimal accidents and/or traffic violations. Required
• Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.