• Employer DMC
    Date Posted Oct 3th, 2025
    Department
    Description:

    Key Responsibilities

    • Act as the primary point of escalation for Tier 1 issues; provide Tier 2 support for desktops, laptops, mobile devices, and standard applications.
    • Monitor daily ticket queues, ensuring tickets are assigned, tracked, and resolved promptly; prevent issues from falling through the cracks.
    • Provide direct coaching, feedback, and hands-on training to Tier 1 staff to improve skills and performance.
    • Oversee scheduling, coverage, and on-call rotations to ensure adequate support during business hours and market weekends.
    • Support onboarding and offboarding processes including device setup, access provisioning, and documentation.
    • Maintain IT asset inventory (PCs, laptops, mobile devices, peripherals) and ensure accurate records.
    • Ensure consistent documentation of troubleshooting steps, solutions, and Help Desk processes.
    • Collaborate with IT leadership and other IT teams on cross-department projects and escalations.
    • Deliver excellent customer service by communicating clearly, following up on open issues, and setting realistic expectations with end users.
    • Perform other duties as assigned.

    Positions Supervised

    • IT Technical Support Analyst I
    • IT Technical Support Analyst II

    Required Education

    • High school diploma or equivalent required.
    • Bachelor’s degree in IT, computer science, or related field preferred; or equivalent professional experience.

    Required Experience

    • 2–4 years of end-user support experience, with at least 1 year at a Tier 2 level.
    • Experience supervising, mentoring, or training IT support staff.
    • Proficiency with Windows, macOS, iOS, and Android devices.
    • Knowledge of Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), and endpoint management.
    • Familiarity with ticketing systems and asset management tools.
    • Strong troubleshooting, communication, and customer service skills.
    • Ability to balance multiple priorities in a fast-paced environment.

    Physical Requirements

    • Ability to sit in an office environment for most of the day.
    • Ability to stand/walk for extended periods during market events.
    • Ability to lift up to 40 lbs.
  • Employer DMC
    Date Posted Sep 4th, 2025
    Department
    Description:
    Systems Administrator
    Full-Time | Onsite – Dallas, TX


    What You’ll Do
    • Build, manage, and maintain physical and virtual servers in a VMware environment.
    • Design, configure, and administer Microsoft Active Directory, DNS, DHCP, and Windows Server.
    • Support and secure Microsoft 365, Exchange Online, and collaboration tools.
    • Install, maintain, and troubleshoot network hardware and software including switches, routers, and storage.
    • Oversee system security, compliance, upgrades, and patching with minimal downtime.
    • Manage websites, domains, and SSL certificates.
    • Perform and monitor backups, disaster recovery routines, and system documentation.
    • Automate tasks and streamline processes with PowerShell scripting.
    • Partner with Help Desk to resolve escalated issues and provide guidance.
    • Handle IT projects, user onboarding/offboarding, and other system administration duties as needed.
    • Provide occasional after-hours support when required.
    What We’re Looking For
    • 3–5 years of experience as a Systems Administrator or similar role.
    • Strong background in Microsoft Windows Server, Active Directory, and Microsoft 365.
    • Experience managing VMware environments.
    • Proficiency in networking concepts and troubleshooting.
    • Skills in PowerShell and automation.
    • Solid understanding of system security best practices.
    • Ability to balance multiple priorities and manage projects independently.
    • Excellent analytical and problem-solving abilities.
    • Ability to diagnose and resolve complex technical problems quickly and efficiently.
    • Capacity to stay calm under pressure.
    • Strong communication skills for user support and documentation.
    Preferred Qualifications
    • Experience with Cisco Call Manager or other phone systems.
    • Familiarity with cloud services and hybrid environments.
    • Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).
    Why Work Here
    Dallas Market Center is the largest wholesale marketplace in North America, connecting retailers and designers with top manufacturers in home décor, gifts, lighting, and fashion. Our IT team is integral to keeping a 5-million-square-foot campus running seamlessly, supporting everything from digital collaboration to large-scale trade shows. You’ll gain exposure to a wide range of technologies and opportunities for professional growth while being part of an enduring yet forward-thinking organization.

    Benefits
    • Medical, Dental, Vision, and Pet Insurance
    • Life and AD&D Insurance at no cost
    • 401(k) with company match
    • Paid time off and holidays
    • Employee discounts at food outlets onsite, including Starbucks
    • Wellness offerings such as flu shot clinics and CPR certification
    • Free, covered parking with secure card access
    • Access to private events such as trade shows, sample sales, and seminars
  • Employer DMC
    Date Posted Jul 2th, 2025
    Department Marketing and Creative Services
    Description:
    Dallas Market Center (DMC) is in search of an organized, independent, and energetic Events Manager to join our marketing team. This person will play a key role in our events, marketing, and creative team and will assist in achieving company objectives through the planning and production of special events including, but not limited to: parties, awards shows, hospitalities, and educational seminars and programming. The ideal candidate will have a positive attitude, a creative mind, strong organizational skills, and a natural sense of hospitality, and will exhibit exemplary customer service and superb communications skills. Experience in the interior design, home, and/or gift industry a plus.
    • What can you expect? To manage dynamic events and programming within Home, Gift, Lighting and Design trade events that aim to deliver a superior customer experience and increase customer engagement and retention. Some weekend and evening work required during specific events/markets (as needed).
    • What do we expect? A creative, yet organized, person with strong communication skills, disciplined attention to detail, and an ability to think strategically and on your feet in a fast-paced environment. This position will demand exceptional organization, fiscal planning, and project management skills. We are looking for someone that enjoys planning as much as they enjoy the party and is ready to go above and beyond to make an impactful event with positive results.
    • The bottom line? You are joining a great team of creative minds and fun people that work hard to create exciting and impactful market experiences that help move the business needle.
    Position Description:
    • Event Planning
      • Own end-to-end event and hospitality planning supporting our home, gift, and lighting industries. Examples include panels and tours, lunch events, welcome hospitality, and keynote speakers
      • Own master events calendar and coordinate with internal teams, exhibitors, and attendees on execution
      • Provide on-site leadership for events, including help with event set-up, execution, and tear-down
      • Place food & beverage orders with service providers
      • Coordinate with internal teams to manage event logistics, parking, badging, security, setup, etc.
      • Negotiate speaking contracts and manage communication, logistics, and travel
      • Organize speaker and seminar presentation needs, including room setup, AV needs, scripts, run of show, etc.
      • Work with legal team on creation of speaker contracts
    • Budgeting
      • Manage and maintain event budgets and spreadsheets for each market and the year
      • Check for accuracy on all invoices, properly code invoices, and submit invoices for payment in a timely manner
    • Thought leadership
      • Partner with broader marketing team and leasing department to identify topics for market events (e.g. panels)
      • Identify trends and topics, as well as expert speakers on them, for events that appeal to our attendees and exhibitors
    • Marketing
      • Identify creative needs and submit creative tickets to secure assets such as headshots and bios for monitors, signage, social media, website, and more
      • Manage events schedule and descriptions on our website and app
      • Some creative, hands-on work for photo-ops, activations, and displays
    • Other duties as assigned
    Required Education:
    • Bachelor’s Degree preferred
    Required Experience:
    • 5+ years of experience in Event Planning, Production, and/or Marketing
    • Proficiency in Microsoft Word, Excel, and PowerPoint are a must. Microsoft Teams and Adobe Creative Suite are a plus
    • Experience in and proficiency with budget-setting and management
    • Experience in Interior Design, Home, and/or Gift industry a plus
    • Strong organizational and project management skills, attention to detail
    • Excellent written and verbal communication skills
    • Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines
    Physical Requirements:
    • Office Environment – Must work from the office full time; no remote work
    • Market Environment – Lifting, moving, pushing carts, and a significant amount of walking, as well as extended work hours
    Required Competencies:
    • Communication: Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
    • Creative Thinking: Develops insights into problems or creates a work environment that encourages innovative thinking and “outside-the-box” solutions to problems.
    • Decisiveness: Assesses risks and takes the appropriate actions needed to achieve work-unit objectives within appropriate time frames.
    • Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
    • Interpersonal Skills: Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
    • Industry Awareness: Becomes and remains informed of external trends, interests, and issues with potential impacts on internal organization policies, procedures, operations, positions, and practices.
    • Organization: Can marshal resources to get things done; Can orchestrate multiple activities at once to accomplish a goal; Uses resources effectively and efficiently; Arranges information in a useful manner.
    • Problem Solving: Recognizes and defines problems; Challenges others to identify alternative solutions and plans to solve those problems.
    • Resource Utilization: Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems, or organization facilities.
    • Self-Management: Engages in the effective use of self-assessment and self-management techniques to improve one’s performance proactively and continuously.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
    • Time Management: Ability to anticipate needs, discern priorities and effectively use the time available to complete work tasks and activities (in a fast-paced, high-volume environment) that lead to the achievement of expected work objectives.
    • Leadership: As much of a leader as they are a doer. Ability to organize and manage a project from beginning to end by working collaboratively with industry partners, both externally and internally.
  • Employer Dallas Market Center
    Date Posted Mar 17th, 2025
    Department Operations
    Qualifications:
    • High School Diploma or equivalent.
    • Level 3 HVAC Certification or HVAC License.
    • Minimum 5 years of related experience.
    Preferred
    • EPA Section 608 Certification for handling refrigerant.
  • Employer Dallas Market Center
    Date Posted Feb 7th, 2025
    Department Protective Services
    Qualifications:
    • 1-2 years of customer service, security, or military experience.
    • Moderate proficiency with computer programs.
    • TX Driver’s license with minimal accidents and/or traffic violations. Required
    • Must be licensed or eligible to be licensed as a commissioned security officer in accordance with the Texas DPS Private Security Bureau.